At Internet & Cable, customer satisfaction is important to us. Our Refund Policy outlines the conditions under which you may request a refund for our services.

1. Eligibility for Refunds

Refunds may be issued in the following circumstances:

• Service not provided: If we are unable to provide the service you subscribed to, you may be eligible for a refund.
• Billing errors: If you have been incorrectly billed for a service you did not receive, you can request a refund for the overcharged amount.
• Service disruption: If you experience a significant and prolonged service disruption (more than 72 hours), you may be eligible for a partial refund for the affected period.

2. Refund Request Process

To request a refund, please contact our customer support team at [Your Contact Email] or call us at [Your Contact Number]. Please provide the following details when submitting a request:

• Your account details (name, email, or phone number)
• Reason for the refund request
• Any relevant supporting documentation (e.g., screenshots of billing errors or details of service disruptions)

Once we receive your request, our team will review it and respond within 5-7 business days. If approved, the refund will be processed through the original payment method.

3. Non-Refundable Items

• Partial service usage: If you have used the service for part of the billing period and request a refund, we will not issue a refund for the already-used portion of the service.
• Non-refundable fees: Installation fees, equipment charges, and other one-time fees are non-refundable.

4. Subscription Cancellation

If you choose to cancel your subscription, you must provide us with at least 30 days’ notice prior to your next billing cycle to avoid future charges. Refunds will not be provided for past services already rendered.

5. Service Termination

If your account is terminated due to a violation of our Terms & Conditions, you will not be eligible for any refund of payments already made.